Can't get into the PDI instance

[jiewang]

The PDI instance suddenly can't be accessed, and the homepage shows an internal error. I still have a development studio inside the instance, so if the instance gets deleted, it will crash.

[Tejas Adhalrao]

hi @jiewang  ,

Yes, many users are currently experiencing the same issue, so it appears to be a platform-wide issue. Let's trust the ServiceNow team—they have always been quick to address Developer Portal and PDI-related issues. I'm confident the issue will be resolved soon, and our PDIs will be back up and running shortly.

If you found my solution helpful, please mark it as Helpful and Accept Solution.

thanks ,

tejas😊

[jiewang]

hi @Tejas Adhalrao ,

Thanks for your answer. A whole day has passed, and my PDI instance still won't start. I tried waking it up a few times today, but all failed. I don't know if the tech team can fix it, and I'll be really upset if the PDI can't be restored.

[Dr Atul G- LNG]

Hi @jiewang 

Waiting is the only option here, mate. No community member can do much other than advise you to wait and try again later.