Can the Problem and First Reported by field be on the topmost horizontal section in SOW

[Gaurav99]

Can the Problem and First Reported by field be on the topmost horizontal section (highlighted in purple), where we have priority, resolution code etc... Also, can the PRB have a hyperlink? PRB Priority & Opened can be removed if there is space constraint.

Currently it is not like this. Please let me know how can I achieve this.

[Dr Atul G- LNG · Accepted solution]

Hi @Gaurav99 

https://www.servicenow.com/community/developer-forum/how-can-i-control-the-list-of-fields-under-deta...

This is handled through the UX Form Header record.

1. Go to All > Now Experience Framework > Configuration Settings > UX Header Configurations
2. Find the SOW Header Config record and click into it
3. Find the table name, in this case it would be incident
4. Switch into the correct scope and add or remove items to the Secondary Values related list.

[Dr Atul G- LNG · Accepted solution]

Hi @Gaurav99 

https://www.servicenow.com/community/developer-forum/how-can-i-control-the-list-of-fields-under-deta...

This is handled through the UX Form Header record.

1. Go to All > Now Experience Framework > Configuration Settings > UX Header Configurations
2. Find the SOW Header Config record and click into it
3. Find the table name, in this case it would be incident
4. Switch into the correct scope and add or remove items to the Secondary Values related list.

[Voona Rohila]

Hi @Gaurav99 

Adding to Atul

You can also simply open the record in workspace and click on profile icon -> Configure Page -> Form Header.

This redirects you to the form header configuration, In the secondary values you can add all the relevant fields.

[Gaurav99]

Hi Thanks, I am able to configure the fields. But somehow this is not working for all the fields. Like I configured first reported by field but it is not coming in header. Can you help me on this

[Chaitanya ILCR · Accepted solution]

Hi @Gaurav99 ,

if you have added the and still not visible

do cache.do and log out and log back in 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya