Can the Problem and First Reported by field be on the topmost horizontal section in SOW

[Gaurav99]

Can the Problem and First Reported by field be on the topmost horizontal section (highlighted in purple), where we have priority, resolution code etc... Also, can the PRB have a hyperlink? PRB Priority & Opened can be removed if there is space constraint.

Currently it is not like this. Please let me know how can I achieve this.

[Dr Atul G- LNG · Accepted solution]

Hi @Gaurav99 

https://www.servicenow.com/community/developer-forum/how-can-i-control-the-list-of-fields-under-deta...

This is handled through the UX Form Header record.

1. Go to All > Now Experience Framework > Configuration Settings > UX Header Configurations
2. Find the SOW Header Config record and click into it
3. Find the table name, in this case it would be incident
4. Switch into the correct scope and add or remove items to the Secondary Values related list.

[Dr Atul G- LNG]

Hi @Gaurav99 

Could you please share the configuration details? Also, try logging out and logging back in. Additionally, please test with a new PRB to see if the issue persists."

[Gaurav99]

Hi all it is working now. Thanks all for all the help