Comments are added automatically in change request worknotes

[thaduri sai]

Hi Team,

If we are creating change request - when change state moved to Authorize. As we observed some changes automatically work notes are added "Group approval for CAB Management reset to requested due to user approval change from clarification_requested to requested (CAB Approval)." as Approval history.

 As we have checked this configuration in UI scripts, BR rules, notifications, script includes, we are unable to find this.

As we have tested multiple scenarios - unable to replicate this notes. 

Can you please help on this - How to find out this configuration.

Thanks,

Saikrishna

[J Siva]

Hi @thaduri sai 
Did you check the work flow or Flow designer linked to change?

[thaduri sai]

We have 11 flow designers on change request. Let me check and get back to you.

[Ankur Bawiskar]

@thaduri sai 

Definitely some script, workflow or flow is adding that message?

what debugging did you perform?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[thaduri sai]

Hi @Ankur Bawiskar ,

Hope you are doing fine.

I have checked flows and workflow. And Business Rules and UI Scripts. Am unable to find this. Can you please help me what needs to do to find vai debugging. Bcoz I have checked logs as well.

Thanks,

Saikrishna