Correct requested for is not showing on request (Raised record from Catalogue Item)

Priya Singh 2 2
Tera Contributor

Hello Team,

 

I created a new Catalogue Item and used one existing variable set to set request information and I need to set the same requested for on request requested for field what I am choosing on Catalogue item but in my catalogue item it's setting logged in user as requested for and same variable set is setting the right value on another catalogue item, I created a flow designer and in the log correct requested for is showing :

PriyaSingh22_0-1759236921610.pngPriyaSingh22_1-1759236963069.png

PriyaSingh22_2-1759237048133.png

 

I am not sure what is going wrong here and why correct value is not updating and how we can fix this issue ?

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@Priya Singh 2 2 

requested_for field on REQ will always be populated with logged in user because of the way how dictionary is configured, because of the default value as logged in user

AnkurBawiskar_0-1759237757345.png

You can use "Update Record" flow action to update the Request->Requested For with the variable using "Get Catalog Variables" flow action

Like this, I didn't select any reference variable so I didn't see that, but you can select your variable (Requested for)

AnkurBawiskar_1-1759238089443.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
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