created new KBA template role, but while creating article template facing issue
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06-09-2025 03:03 AM
HI
I have created new KB article template role, added module.
added this role in existing Create, write, read article template ACL's.
but while creating there is an error stating "
An error occurred while processing the request. Please contact the system administrator.
". from BR "Create Knowledge Child Table". (OOTB BR)
that is again it is going to "ArticleTemplateUtil" script include.
/sys_script_include.do?sys_id=7f1d3aa6dbe4c7004b1379e49f9619c1
Wanted to know, where i need to add this new role in script include, so that article template can be created. as i am weak in scripts, checking.
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