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CSA question continues

ashishgoyal
Giga Contributor

from the my approval module, you want to quickly authorize a request. how can you do this
quickly from the list view?
a) right click on the requested state, select approve
b) right click on the approval number, select approve
c)
select approval record by checking box, click on green check
d) right click on the approval number, select approved, click green check

3 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Answer is - a) right click on the requested state, select approve

 

DrAtulGLNG_0-1763984036478.png

 

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

clock icon i think in UI 16 not i Next experience.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Hi @ashishgoyal 

It provide state:

 

DrAtulGLNG_0-1763985694431.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

Answer is - a) right click on the requested state, select approve

 

DrAtulGLNG_0-1763984036478.png

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

ashishgoyal
Giga Contributor

to quickly return to a homepage you were using 5 minutes ago, which item would you click?
a) gear icon
b) clock icon
c)
right click history
d) homepage icon
e) history module
f)
start icon

Hi @ashishgoyal I am doubtful my exp say History module 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

even i think so that only, i dot find any clock icon (answer marked in dump) in portal. 

 

another one:

A manager wants to run a report showing how many service requests have been fulfilled for
business cards since the beginning of the year. what table would they select for building this
report?

a) Request[sc_req]
b) requested item[sc_req_item]
c)
task[task]
d) catalog item[sc_cat_item]
e) catalog task[sc_task]
f)
service catalog[sc_catalog]