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detailed explanation

shirisha yadav
Tera Contributor

‎09-25-2024 05:06 AM

When a reply to a system generated email is received, in addition to updating the Activity log in the related Incident, the Incident Assignee will receive a message that a response was received.

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Dr Atul G- LNG
Tera Patron

‎09-25-2024 05:14 AM

HI @shirisha yadav 

 

Yes, and this notification trigger

 

AGLearnNGrow_0-1727266490068.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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