We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Request item order page approval details

t venkatesh2
Tera Contributor

Hi,

I need to add the approver details on request summery page, once the service catalog request is submitted from ESC Portal request details(ex; REQ no, RITM no. Item, delivery date etc..) will be visible to the requester. in addition to that i want to add details of the approvers whom it is currently pending.

adding the screen shot for reference.

under Stage : 

Waiting for Approval (In progress) -> under this show the approvers details like pending with xyz user..
 
 Fulfillment (Pending - has not started)
 
 Completed (Pending - has not started).
please suggest the solution.
1 REPLY 1

Ankur Bawiskar
Tera Patron

@t venkatesh2 

no direct way to handle this.

You will have to clone the OOTB widget and make changes to it and then add that widget to your existing page.

Lot of customization and it will add technical debt to your platform.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader