Developer Instance

[poojagalipa]

Hi,

I'm unable to use personal Developer Instance and its not been 10 days to be in inactive state. I have last opened my instance on 10th july, Can someone help me with this the issue is Instance is Hibernating and I'm trying to open this instance past from 3-4 days still I'm facing the same issue, Can anyone please help me with this issue. Thanks in advance.

[Dr Atul G- LNG · Accepted solution]

Hi @poojagalipa 

Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Dr Atul G- LNG · Accepted solution]

Hi @poojagalipa 

Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[poojagalipa]

If I try it after 2 days then the Developer instance might get delets and also the data which I have saved right. now there is no other alternative to get back the data and account?

[Dr Atul G- LNG · Accepted solution]

Hi @poojagalipa 

Once an instance has been claimed back, there's no way to retrieve the data. Going forward, please make it a habit to take a daily backup to avoid such issues.

Backup and restore you PDI data using GITHUB

FYI, earlier Backup and restore feature was available for PDI's which is disccontinued since 15 DEC 2022

Link to that Post- https://developer.servicenow.com/blog.do?p=/post/update-to-restore-on-pdis/

However, there is a way to Backup your PDI Data using GITHUB

Please go through this URL for detailed explanation - https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/

[poojagalipa]

Hi Atul

Thank you so much for your reply and your help it will be very much useful for me now and in future as well.