Display Column Control for “Reference List”

[Tepp]

Dear Experts,

Please advise on controlling the display columns for “reference lists.”

I want to change the displayed column items in the reference list for each table.

For example,

I want to differentiate the display columns between the reference list for the “assigned_to” field in the Incident table and the reference list for the “assigned_to” field in the Problem table.

 

Thank you in advance.

[Ankur Bawiskar]

@Tepp  response from @Matthew Green2  seems to be AI based so it doesn't relate to your question

[Laveena-Agarwal]

Hi @Tepp 

In the "Views" , you will find out the view related to "Referenced List"and here is the record for sys_user table.

https://<instance-name>.service-now.com/sys_ui_list.do?sys_id=11d28f690c2432108bb2ce4d4ed10e77&syspa...

Note:

1. I believe this change will apply to all user reference lists, not just Incident. Please review carefully before proceeding to ensure this behavior is desired system-wide.

2. Consider how you will handle users with identical names (same first and last name). In such cases, the reference list should display a unique identifier (for example, User ID, Employee ID, or email address) to distinguish between users.

3. This is marked as a High Risk file and will be skipped during upgrades. You will need to manually review and apply the skipped changes after every upgrade cycle. Clear ownership is required for ongoing maintenance.

[Sarthak Kashyap]

Hi @Tepp ,

I tried your problem in my PDI and it works for me, please check below solution

Navigate to All< System UI< Views

Search for sys_ref_list

In related list called - lists search for sys_user

Try to remove email and any field if you want to as per your requirement, and refresh also if it didnot work do cache.do once

Result

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak