Flow designer reference field value not coming in domain separated environment

[shubhamdubey]

Hi Team,

Good day !!

I am working in domain separated environment. when i submit the request that time reference field value is not coming but the same RITM i tested through flow expected value  i am getting .

I am not sure why the value is not coming when submit the request from native view 

Any help would be appreciated.

Thanks,

Shubham

 

[J Siva]

Hi @shubhamdubey 

This issue might be occurring because the variable values are not yet stored in the database, and the flow is attempting to access them immediately. It may take some time for the values to become available. To address this, try adding a 'Wait for Duration' step before using the 'Get Catalog Variable' action and see if that resolves the issue.

Also, is this happening for all RITMs or only for a specific catalog item?

Regards,

Siva

[shubhamdubey]

Hi @J Siva ,

Thanks for the response , I have also the same thought .

But the same flow is working when i change the properties to "system user" to " user who insatiate the session", all are working as expected but the problem i faced that " catalog task " has not been created to "ITIL" user when i changes with "user who insatiate the session" due to security constraints because ITIL user does not have visibility with "CATLOG TASK " .

[shubhamdubey]

@Ankur Bawiskar 

@GlideFather 

@Mark Manders 

@AndersBGS 

[J Siva]

Hi @shubhamdubey 

Yes, that's the expected behavior. As a best practice, flows should always be run as a "System User," since not all end users have the ITIL role  to create catalog tasks.

If you don't have any reason to run the the flow as system user, then I recommend to change the property.