Hi Team ,  After resolving the incident need  to hide resolve UI action(no need to visible in form

AA6
Tera Contributor

‎05-17-2025 01:33 AM

Hi Team ,  After resolving the incident need  to hide resolve UI action(no need to visible in form level Resolve ui action after resolve incident) . Please help me .

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J Siva
Tera Sage

‎05-17-2025 01:46 AM

Hi @AA6 
This is already handled by the OOB configuration. Once the incident state is set to Resolved, Closed, or Cancelled, the 'Resolve' button will be hidden automatically.

UI Action:

JSiva_0-1747471480306.png

 

Script include:

JSiva_1-1747471527498.png

If it's customized, then review the above snips and modify your UI action condition as required.

Regards,
Siva

 

 

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