Hi Team, I have created new fields in interaction table but those fields need to show in service ope

[AA6]

Hi Team, I have created new fields in interaction table but those  fields are not showing in service operations workspace  .please help on this.

[Chaitanya ILCR · Accepted solution]

Hi @AA6 ,

configure->form layout

set the view to Service Operations workpsace and add the fields you have created to the form layout

and then do cache.do and log out and log in 

you should be able to see the fields in the SOW

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Chaitanya ILCR · Accepted solution]

Hi @AA6 ,

configure->form layout

set the view to Service Operations workpsace and add the fields you have created to the form layout

and then do cache.do and log out and log in 

you should be able to see the fields in the SOW

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar]

@AA6 

When you create new field on any table, it gets added to default view automatically.

Service Operations Workspace uses workspace view to render form.

Ensure your Workspace view has that field added.

Approach from @Chaitanya ILCR should help you.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Sarthak Kashyap · Accepted solution]

Hi @AA6 ,

If you want to add anything on SOW form from ITIL view, change the form view to "Service Operational Workspace".

After from layout you can add the field in selected tab.

Please mark my answer correct and helpful if this works for you

Thanks and Regards,
Sarthak