How can agents select SOW Landing Page instead of Overview Dashboard in ServiceNow?

[Puneet Hegde1]

Hi everyone,

I’m working on a requirement in ServiceNow where we want agents to land directly on the SOW (Service Operations Workspace) landing page instead of the default Overview Dashboard when they log in or open the workspace.

Currently, agents are always redirected to the Overview Dashboard, but the business wants them to start from a specific SOW landing experience (for example, a custom page or queue-focused view).

I’m trying to understand:

• Is there a configuration in ServiceNow that allows us to control or override the default landing page for agents in SOW?
• Can this be achieved using UI Builder settings, workspace configurations, or route overrides?
• Are there any best practices or supported approaches to change the initial landing page for all users or specific roles?
• Has anyone implemented a similar customisation without impacting upgrades?

Any guidance, documentation references, or examples would be greatly appreciated.

Thanks in advance!

[Tanushree Maiti]

Hi @Puneet Hegde1 

try this :

• Go to System Properties > All Properties and locate (or create) glide.next_experience.user_selected_landing_page_enabled, setting it to true.
• Once enabled, the agent can click their profile icon in the top right corner, select Preferences > Display, and set their Current start page to their active workspace

[Jens Tanneberge]

seems to be Idea - Service Operations Workspace - Change Default Dashboard