How can we add a Description column under My Requests that is visible on the ServiceNow portal?

Ria
Tera Contributor

 

As shown in the screenshot, only the Request Number, State, and Updated columns are currently visible under My Requests.

Ria_1-1779178406938.png

 

 

6 REPLIES 6

Venky Kshatriy2
Mega Sage

Open this table (request_filter_list) and open the requests record update the secondary filed 

VenkyKshatriy2_0-1779182729359.png

go to this table sp_page and open the Request page and go to Container 2 open the my request widget and clone it  after go to HTML Script after 119 line add below line
<span role="columnheader" class="col-xs-3 padder-r-none padder-l-none">${Description}</span>
after go to the Server script after 256 line add below line
record.description = gr.getDisplayValue('short_description')
then save and check 

If my response is correct, please accept the solution so it can assist others as well.

Ankur Bawiskar
Tera Patron

@Ria 

the only option is to clone the OOTB widget "My Requests" then make changes to it and add on portal page again

check this blog and it has solution

Display Short Description on Widget 'My Requests' 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader