How can we Hide the UI Actions on the custom table

[H M Aishwarya1]

Hi,

There was a requirement to create a custom table by extending existing change_request table, after creating the table we have some scripts inherited from change. I wanted to Hide 'Request Approval' UI Action as it's not required in the custom table. I want to hide it from grey banner.

Any suggestions would be helpful!

Thank You.

[Ankur Bawiskar · Accepted solution]

@H M Aishwarya1 

Steps to override. ensure you are in correct scope as that UI action is in global

1) go to this URL https://instanceName.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=4a296773cb100200d71cb9c0c24c9c3f

2) change the table name to your table name, keep action name as same

3) make active=false

4) Right click Form Header -> Insert and Stay

If my response helped please mark it correct and close the thread so that it benefits future readers.

[H M Aishwarya1]

Hi,

Tried this also, No luck.

[Robert H]

Hello @H M Aishwarya1 ,

I see you deactivated the UI Action. You must keep it active.

Regards,

Robert

[Prathamesh26]

Hi @H M Aishwarya1 ,

The best way to achieve is - override the UI action and disable it for that custom table.

Please find below link for other options

Link - https://www.servicenow.com/community/developer-forum/best-practice-remove-ui-action-from-extended-ta...

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this question to solved bucket. 

Regards,

Prathamesh

[Robert H · Accepted solution]

Hello @H M Aishwarya1 

Please create a copy of the UI Action, change Table to the custom child table, set Overrides to the original UI Action, and set Condition to "false", as shown in the following example:

Regards,

Robert

[H M Aishwarya1]

Hi,

It worked for me, I was able to hide the UI Action by overriding the original UI Action

Thank You for the suggestions!