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Resolved! not able to remove role

Hi There is a user which we deactivated and removed the user from all groups it is associated, but there is two we can see which is not getting removed, when we go to slush bucket we can see empty also we tried to delete using BG script but still it ...

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virtual agent

Hi team ,I need a help on this , Need to raise general service request from virtual agent (its oob topic need to configure it )catalog item .Please let me know if everyone known about it . 

SAHITHIN by Tera Contributor
  • 422 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to disable AD and Entra spokes for non prod.

Hi,AD and Entra spokes are implemented using Flow Designer for a catalog item. Now I have a new requirement to work on but need to disable them in sub prod since AD and Entra are directly associated with prod in our non prod servicenow instances.I ha...

Shidhi by Tera Contributor
  • 629 Views
  • 3 replies
  • 0 helpfuls

Resolved! email client template

hi everyone i need help to configure the subject in email client templates here in subject i want incident record's related record short description  it is possible to configure ? if yes can anyone help me how to do it 

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lalithkumar by Tera Contributor
  • 941 Views
  • 8 replies
  • 4 helpfuls

Move changes in dev-->uat-->prod

I have created an AWA workflow in ServiceNow dev instance, and I want to move the changes to UAT now.What are the best ways to do this? If I need to create an update set, do I have to create it before creating the workflow? Since I have already creat...

MJ2025 by Tera Contributor
  • 404 Views
  • 1 replies
  • 0 helpfuls