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Resolved! Multiple Records

Hi, I need to insert multiple records into a table in ServiceNow. I have around 40–50 values (like short descriptions for Incidents), and adding them one by one will take a lot of time. Is there any way I can paste all my values into a script and ins...

JimyyH by Kilo Contributor
  • 1170 Views
  • 1 replies
  • 1 helpfuls

Additional Comments Placeholder

When user adds any additional comments notification is triggering. I need to give as a warning message that "comments posted here will trigger notification" this message needs to be placed in Additional Comments placeholder. how can we achieve this o...

Gangavva by Tera Contributor
  • 1435 Views
  • 7 replies
  • 0 helpfuls

Flow designer error for Ask Approval action

Hi Community, I am facing an error in a flow that I have created.I am using Ask For Approval action in my flow and the rule set is "If anyone approves from group ABC or If anyone rejects from group ABC".Now the approval is not getting triggered and w...

anandvk222 by Tera Contributor
  • 924 Views
  • 4 replies
  • 0 helpfuls

Resolved! change state of incident

 write a back ground script to set incident to resolve state while change priority to 5 to 4 and set assignment group to “network” in ServiceNow

snowsid88 by Tera Contributor
  • 1951 Views
  • 9 replies
  • 1 helpfuls

Resolved! Reports based on Priority

Hi everyone,I created a report on the Incident table, but I can’t figure out how to show it priority-wise. Can anyone guide me?

NancyJ21 by Kilo Contributor
  • 1377 Views
  • 2 replies
  • 1 helpfuls

Knowledge Article state is not updating

Hello All, My ServiceNow instance is in Yokohama Version. There is one KB Article which is expiring. I extended the validity and trying to publish the article, but state is not moving to either review or published, it is in Draft state. There are no ...