Hi Community,I am working on Workforce Optimization for Customer Service (WFO) in ServiceNow and need some help.In the Manager Workspace, under the Channels and Queues tab, I can see the All Agents list. However, I am not finding an option to add age...
Hi Community, I am facing an issue in my PDI where I created a subflow and after adding a flow variable and assigning it to subflow variables, I saved it. But when I try to open the subflow again, I get the error “Content not found. Your subflow cann...
we want to remove create outage and calculate severity from the security incident form header like in the picture below but we were not getting the result as expected Please provide any solution for this -TIA
Hi,we want to add multiple user groups for the shift handover record but only one group is coming as part of admin role, any solution on how to configure multiple groups for user group field in shift handover group -TIA
Hi I'm trying to place help icon beside the urgency filed in incident form but it is coming on left side of the filed when using onload client script it is displaying on the left sidewhen using glide.ui.accesiblity.accesible..tootipks it is applying ...
Hi Community,I am trying to build a custom UI Action on the sys_archive table to trigger an archive rule manually.My use case is:First, reassign inactive users to active ones using a custom Script Include UserReassignmentUtilThen, execute the selecte...
Hi All, in emergency only one level approval required so it skip only "assess" phase , but here it is jumping directly "Scheduled" phase , skipping both "assess and authorise "Can someone help me on this how to fix this.
I am working on a scoped application. I want to create a UI policy on a global table(for example - Incident). am not getting any option for selecting table.How can I add global table in my custom application?
Hi Team, I Have created mail script to pass cc mail id address in my notification; I have below script in mail script it does not work.(function runMailScript(current, template, email, email_action, event) {var ritm = current.request_item;if (!ritm) ...
Hello,I have a requirement to send birthday wishes notification to users and the notification content will contain happy birthday gif image. It is working in preview email in email logs, but not working in outlook.I have stored gif image on image tab...
Hi everyone,I’m currently enrolled in the Hardware Asset Management (HAM) Fundamentals On Demand course on Now Learning. Unfortunately, my lab instance has been terminated and I now have 0 instances remaining.I’d really appreciate guidance on how to ...
Assessment Simulator Task 1: Personalize Your Instance1. Impersonate Platform user.2. Set your instance preferences to show date and time formats on forms.3. Set your instance preferences to show help tips on forms.1. First impersonate the user from ...
How to access order guide variables in notification.
Hello everyone, I have created a view called "Test view" which have only 4 fields and should be applicable to only list view, and this view should be visible to only users of group "Database". I created this view rule but it is not working? It is vis...
Hi, Could you please recommend the best way of placing videos for employees? We do not want to embed them in KB article. Adding them on widget is the only option?