Hi @anusjr
This might be helpful.
https://www.servicenow.com/community/agent-chat-routing-and-sidebar/agent-chat-faq-s/ta-p/2306678
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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