Hi Community,
I am working on Workforce Optimization for Customer Service (WFO) in ServiceNow and need some help.
In the Manager Workspace, under the Channels and Queues tab, I can see the All Agents list. However, I am not finding an option to add agents (or groups) there.
Can anyone please guide me with the complete steps on how to add agents or assign groups so they appear in the All Agents list under Channels and Queues in Manager Workspace?
Any documentation link or step-by-step process would be really helpful.
Thanks in advance!
