How to change serviceNow certifications from corporate email to my personla email.
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3 hours ago
As I am leaving from current company how can I get the certifications to my personal E-mail ID.
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3 hours ago
Hello @GowthamGr ,
You can refer this :
If this helps you then mark it as helpful and accept as solution.
Regards,
Aditya
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3 hours ago
Hi @GowthamGr
Below are the steps for merging your accounts:
First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.
3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.
4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)
7.Click Verify. You should then see the "Email Verified" page.
8.Review, Confirm and authorize the merge request details.
9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.
KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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3 hours ago
Hello @GowthamGr ,
Refer this to get detailed understanding :
Merging my email (accounts),transfer certifications, badges to new email
If my response helped mark as helpful and accept the solution.
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2 hours ago
Hi @GowthamGr,
Use the instructions below to merge your ServiceNow IDs (emails). By merging your IDs, here's what you can anticipate:
NOTE: If you need a basic email update (you have an existing email and want to add a new email to replace the existing, and the new email is not already used anywhere in ServiceNow,) do not use this article. Refer to
- Updating (change) my email ID
- If you are or were a ServiceNow employee, submit a support case in ServiceNow University for assistance.
| What data from the old ID will be retained on the new email ID | What data and access will be lost |
| If your current ID is associated with a company account, you will lose access to any existing company data and entitlements:
|
IMPORTANT: This feature CANNOT be used by those who meet one or more of the following criteria:
- Your old ID has the ‘Primary Customer Admin’ (PCA) role.
- Try updating your email address after assigning the PCA role to another user.
- Your old ID has the ‘Primary Partner Contact’ (PPC) role.
- Try updating your email address after assigning the PPC role to another user.
- You belong to an account that is currently undergoing a merger and acquisition (M&A).
- Reach out to your internal Primary Partner Contact or ServiceNow admin for assistance.
- Your old email has a restricted domain and does not meet legal requirements.
- Use another email for your ServiceNow ID.
Instructions
Merging your ServiceNow IDs
- Log into ServiceNow University with your current email address. For assistance, refer to Sign In (Log In) to ServiceNow University.
- Select My profile and settings under your profile icon. Your profile icon is located in the top right of the screen with your first name initial. Your personal profile screen displays.
- On your Profile tab, select ServiceNow ID & Contacts.
- Select Merge my old ID link. The Merge IDs panel displays, indicating currently logged in as, and additional information. This is a 3-step process that includes: Enter email, Verification, and Submit.
- Review the considerations listed carefully. Select either Yes to continue with request submission or No to continue later.
NOTE: With this update, you will retain all personal data. Any associated company data will not transfer. - Enter the new email address you want to use in the Enter alternate ServiceNow ID field. The Next button is now selectable.
NOTE: Moving forward, you will use this new email address to log in to ServiceNow sites. - Select the Next button. The verification screen displays.
- Enter the verification code sent to your email used as your alternate ServiceNow ID. The Verify button is now selectable.
NOTE: If you are unable to access your email, please select the Show other verification options link. Then, enter the password associated with your previous account. Once this step is completed, you will see the available verification options listed. Please select the appropriate option from the dropdown menu. For detailed instructions, refer to Using other verification options during the account (email) merge process.. - Select the Verify button. After your new email is verified, the Email OTP verified screen displays.
- Select Next to verify the ID of any related dependencies. This step helps confirm that the email address you provided is yours. After verification is complete, Email verified screen displays.
- Select Next. Review details of your merge request page displays.
- Add a checkmark in the I confirm that I have read the details above and authorize the merge request of my ServiceNow IDs checkbox. The Submit button is now selectable.
- Select the Submit button. Your merge old ID request is submitted.
NOTE: Save the request ID for any support or troubleshooting you may need with your request. - Select Done.
What to Expect Next
- Sign-Out Process: You will be signed out of your My ServiceNow profile to process the requested change.
- Temporary Suspension: Both ServiceNow IDs will be temporarily suspended as part of the merging process.
- This suspension applies to all applications.
- During this period, you will not be able to login to any ServiceNow applications.
- Standard Procedure: This action is a standard procedure to ensure a smooth transition of your accounts.
- Processing Time: The merge ID request process may take up to 48 hours to complete.
- Confirmation: Once the update is finalized, you will receive a confirmation email.
Additional Information
If this message displays: We have detected an issue with our email update request. A representative will get in touch with you by email to provide a resolution.
- No action is required - Wait 24 hours. You will receive a disclaimer email to which you can reply with your consent. The account management team proceeds with the Merge ID process after they receive your consent in reply to the disclaimer email.
Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.
Kind Regards,
Ehab Pilloor
