How to change serviceNow certifications from corporate email to my personla email.

[GowthamGr]

As I am leaving from current company how can I get the certifications to my personal E-mail ID.

[Tanushree Maiti]

Hi @GowthamGr ,

First take a back up of your Mainline certificates.

Then start merging the account - your personal email id and new company id.

1. KB article : Merging my email (accounts),transfer certifications, badges to new email  is available for the guidance ,

Also Refer: KB0011832 Changing (updating) my email (account) 

                     KB0012564 Updating (changing) and merging my email IDs FAQ 

• Clear your browser cache and log into your Now Learning Portal using the credentials for your account.

1. Log into ServiceNow University with your current email address. For assistance, refer to Sign In (Log In) to ServiceNow University.
2. Select My profile and settings under your profile icon. Your profile icon is located in the top right of the screen with your first name initial. Your personal profile screen displays.
   
   Refer to the image below for location of the Update My Profile link.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
3. On your Profile tab, select ServiceNow ID & Contacts.
4. Select Merge my old ID link. The Merge IDs panel displays, indicating currently logged in as, and additional information. This is a 3-step process that includes: Enter email, Verification, and Submit.
   
   Refer to the image below for location of ServiceNow ID & Contacts and Merge Old ID.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
5. Review the considerations listed carefully. Select either Yes to continue with request submission or No to continue later.
   NOTE: With this update, you will retain all personal data. Any associated company data will not transfer.
   
   Refer to the image below for the layout of the considerations before proceeding with Merging your ID.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
6. Enter the new email address you want to use in the Enter alternate ServiceNow ID field. The Next button is now selectable.
   NOTE: Moving forward, you will use this new email address to log in to ServiceNow sites.
7. Select the Next button. The verification screen displays.
   
   Refer to the image below for the layout of the entering your alternate ServiceNow ID.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
8. Enter the verification code sent to your email used as your alternate ServiceNow ID. The Verify button is now selectable.
   NOTE: If you are unable to access your email, please select the Show other verification options link. Then, enter the password associated with your previous account. Once this step is completed, you will see the available verification options listed. Please select the appropriate option from the dropdown menu. For detailed instructions, refer to Using other verification options during the account (email) merge process.. 
9. Select the Verify button. After your new email is verified, the Email OTP verified screen displays.
   
   Refer to the image below for the layout of the Verification screen.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
10. Select Next to verify the ID of any related dependencies. This step helps confirm that the email address you provided is yours. After verification is complete, Email verified screen displays.
    
    Refer to the image below for the verify ID of any related dependencies and Email verified layout.
    NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
    
    
    
11. Select Next. Review details of your merge request page displays.
12. Add a checkmark in the I confirm that I have read the details above and authorize the merge request of my ServiceNow IDs checkbox. The Submit button is now selectable.
13. Select the Submit button. Your merge old ID request is submitted. 
    NOTE: Save the request ID for any support or troubleshooting you may need with your request. 
14. Select Done. 
    
    Refer to the example image below of the Review the details of your merge request layout.
    NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.