How to download ATF test generator and Cloud Runner from servicenow App store

Madhavi8 · ‎06-20-2025

When i tried to download " ATF test creation and Cloud Runner " from Service Now app store, upon giving my servicenow ID, not identifying my id. But gave the same id I use to login my now learning site. and my PDI.

I want to do POC on my Personal dev instance. Below is the link i used to Get it.

ATF Test Generator and Cloud Runner - ServiceNow Store

Upon clicking 'Get' asked for Servicenow ID to enter. But error page with - Sorry you can't login with this ServiceNOw ID

Dr Atul G- LNG · ‎06-20-2025

Hi @Madhavi8

If you're trying this in a PDI and encountering the error, it's expected—this is a Store app, and Store apps can't be accessed in a PDI. You can install it in a client instance, but not in a PDI.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎06-20-2025

Hi @Madhavi8

If you're trying this in a PDI and encountering the error, it's expected—this is a Store app, and Store apps can't be accessed in a PDI. You can install it in a client instance, but not in a PDI.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Mark Manders · ‎06-20-2025

The Store is connected to customer instances, not to your PDI. You can install it on your DEV and if the POC doesn't lead to using it, you can just clone over it. Store apps can't be installed on PDIs.

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark