i had one catalog variable need to hidden on catalog form , visible and editable on ritm form

[priyagudipa]

i had one catalog variable need to hidden on catalog form , visible and editable on ritm form

[J Siva]

Hi @priyagudipa 

You need to create two UI policies: one to hide the variable in the Service Portal, and another to display it in the RITM and Service Catalog Task records.

To hide the variable, select the “Applies on a Catalog Item view” checkbox, then add the variable in the UI Policy Action and set Visible = false.

To Show the variable, select the “Applies on Catalog Tasks” & "Applies on Requested Items" checkboxes, then add the variable in the UI Policy Action and set Visible = true.

Regards,
SIva

[priyagudipa]

Hi Siva , i have already tried this solution , but it is not making the variable editable on the ritm form

[J Siva]

Did you check the write roles linked to that variable??

[priyagudipa]

Hi Siva , i have already tried this solution but it is not making the variable editable on the ritm form