If we don't want notifications to be triggered to CEO/CFO SLT

[nupur_goswami]

If we don't want notifications to be triggered to CEO/CFO SLT then data should be refined before import because in ServiceNow we cannot control it to not send email to senior leaders rather send to their delegates who are not setup in ServiceNow but manfully added to group. Can someone help is there is any other option available

[Ankur Bawiskar]

@nupur_goswami

without sharing screenshots it's very difficult to understand what's your business requirement here

[KKM]

Hi Ankur,

You're right that ServiceNow's notification system will automatically send emails to users in the configured groups unless the data is adjusted beforehand. Here are a few alternative solutions:

1. Modify the Import Data: Before importing data into ServiceNow, refine it to exclude CEO/CFO SLT from the notification groups and replace them with their delegates.

2. Create a Custom Notification Rule: If possible, configure custom notifications that exclude specific individuals based on roles, groups, or user criteria.

3. Use a Delegate Group: Instead of directly assigning CEO/CFO to notification groups, create a "Delegate Group" where only the designated delegates are added. Use this group for notifications.

4. Update Email Preferences: If the leaders have a way to control their email preferences in ServiceNow, they can opt out of certain notifications.

5. Scripting Solution: A ServiceNow admin could write a business rule or notification script to intercept and reroute notifications based on a condition (e.g., checking if the recipient is in a predefined exclusion list).

6. Middleware Solution: If data import happens through an integration platform, you could filter out senior leaders at that level before data reaches ServiceNow.

Would any of these approaches work for your scenario?

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With Best Regards,

Krishna Kumar M