Instance Offline: Recovery may take long. You can wait, or release it now to request a new one.

Admin CJ · 3 weeks ago

Is the system having issues again? Unscheduled maitanence?
Alert level: warning.

We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes

502 Bad Gateway first this happend hours ago as I am working a flow. Then it goes off line..

Dr Atul G- LNG · 3 weeks ago

You can’t do much at the moment; we need to wait. It may take some time, so please come back later and check again.

In the meantime, the best thing you can do is keep refreshing your instance under the Developer Site and check whether it becomes available.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

CN-L · 3 weeks ago

Hi @Admin CJ,

As @Dr Atul G- LNG says, there's not much to do other than wait... I had this issue recently and it took a few days for it to be available again. Luckily for me that time was over the weekend so didn't affect me too much. I did receive an email to notify me that it was back up - hopefully you don't have to wait too long 🤞

☕ Powered by caffeine, curiosity, and more failed attempts than I'd like to admit

Aditya_hublikar · 3 weeks ago

Hello @Admin CJ ,

Don't worry, buddy. Nowadays, this is a common issue faced by multiple users. Recently, my instance also went offline, but it recovered after almost 7–8 hours. In rare cases, the instance may not recover at all.

So, please make sure you take a daily backup. That way, even if your instance goes offline or doesn't recover, you'll still have a backup of your work.

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya