Is it possible to create an email notification when an SCTASK is added to the backlog?

DerenE · ‎01-13-2025

Dr Atul G- LNG · ‎01-13-2025

What does "backlog" mean? Are you adding new requests as new items, or do you have a state called "Backlog" in the sc_task table? If the latter, write a condition on the sc_task notification to trigger when the state changes to "Backlog."

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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DerenE · ‎01-13-2025

When a SCTASK or STORY is added to the backlog as shown. As an end user I do not believe that I have access to write a trigger. Thank you for your response.

Deren E