Is there any way to figure out the used time to close a ticket?

[GaominZ]

For supportdesk management, I want to know how many days my staff are using to answer and close a ticket. 
Is there any table having related data, and any way to show the number of it?

[Dr Atul G- LNG]

Hi @GaominZ 

Is your issue is resolved?

[Bhuvan]

@GaominZ 

You can track more information of incident state field using sys_history_set and sys_history_line tables. You can create a report using these tables to show more details of incident state breakdown.

Thanks,

Bhuvan