Is there any way to figure out the used time to close a ticket?

GaominZ · ‎08-13-2025

For supportdesk management, I want to know how many days my staff are using to answer and close a ticket.
Is there any table having related data, and any way to show the number of it?

Dr Atul G- LNG · ‎08-18-2025

Hi @GaominZ

Is your issue is resolved?

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Bhuvan · ‎08-13-2025

@GaominZ

You can track more information of incident state field using sys_history_set and sys_history_line tables. You can create a report using these tables to show more details of incident state breakdown.

Thanks,

Bhuvan