Microsoft Exchange Online Spoke

[MohitSaxena]

We have a requirement that with the help of Outlook's Bot Scheduling- there is an appointment has been setup, Once the user select any appointment then a meeting invite has been sent to tech guy and the user for that particular slot.

Ask is - Once the meeting is set up, a servicenow Request has to be created. 

I don't know if it would be possible with the MS Exchange online spoke or not. Please suggest if this is possible.

[pavani_paluri]

Hi @MohitSaxena ,

The MS Exchange Online Spoke in ServiceNow can send or get meeting info if ServiceNow starts the action.
It cannot just “notice” that a meeting was booked in Outlook and create a request by itself.
You need something between Outlook and ServiceNow that reacts when a meeting is booked.
The simplest way is Power Automate (Microsoft’s workflow tool):

Trigger: “When a new event is created in Outlook Calendar”

Check: Is it from the bot scheduler?

Action: Call ServiceNow (through Power Automate’s ServiceNow connector or REST API) to create the request.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P

[pavani_paluri]

Hi,

Could you Please mark the solution as accepted if it solves your question.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P