Work Notes and comments are not showing in activity
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02-03-2025 11:46 PM
Hello Team,
I have created a Custom table on custom application and added work notes and additional comments, Now added them to form with Activity formatter. But I am not able to see the Post button and I am not able to add the fields to activity filter as "Configure fields" option is not visible. I have created sys_property with table added the fields as well but still no luck.
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02-04-2025 02:29 AM
Hi @Community Alums
As it is a custom table so looks like ACL or BR blocking it. Are you in the right view with the right access?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
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02-04-2025 02:58 AM
@Community Alums
It should show for admins at least.
Your field type is Journal then Post button should show.
go through this question
How do I get the post button assigned to work notes
If it's not showing for some users then check field level read/write ACLs
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-04-2025 03:04 AM
Hi @Ankur Bawiskar ,
I am the admin and I have added field type as Journal input but still not able to see the Post Button and "Configure Available fields" link on activity filter. I have followed all the steps mention in the post you suggested.
Regards,
Prudhvi
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02-04-2025 03:20 AM
@Community Alums
is your custom table extending task?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader