I’m working in Platform Analytics (not Performance Analytics) and trying to show the monthly SLA Met vs SLA Breached percentage.
My goal:
Each month’s stacked bar should add up to 100% (SLA Met % and SLA Breached %).
Here’s what I did so far:
Data Source: Incident SLA [incident_sla]
Filters: Stage = Completed
Group by: SLA Met (true/false)
Trend by: Resolved (Month)
Metric: COUNT Incident SLA
Chart variation: Stacked bar
What I’m getting:
The bars show correct counts, and tooltips show the percentage values, but the Y-axis still displays count values (not normalized to 100%).
Problem:
I couldn’t find any option like “Add calculated field” or “Percent of total” in Platform Analytics metrics in my PDI instance.
Question:
👉 How can I make the monthly bars add up to 100% (true/false = full percentage per month) within Platform Analytics?
Do I need to create a calculated field, or is there another way (like a JSON configuration or plugin activation)?
