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need help to optimze glideagrregate script for survey trigger

suryakalam
Mega Contributor

‎02-11-2026 10:47 AM

i want to trigger a customer satisfaction servey to every 5th incident caller,when every 5th softwre category incident get resolved,

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7 REPLIES 7

Tanushree Maiti
Tera Patron

‎02-21-2026 12:43 AM

Hi @suryakalam 

 

Please refer this links, see if it helps you:

Solved: Survey Frequency - Sent out when every 5th item is... - ServiceNow Community

Configure a trigger condition for a survey • Zurich ServiceNow AI Platform Capabilities • Docs | Ser...

Send survey after every 5 closed incident? - ServiceNow Community

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Ankur Bawiskar
Tera Patron

‎02-21-2026 01:56 AM

@suryakalam 

unless you share what you tried and where are you stuck, how we would know what's not working.

share those details

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

miftikhar20
Kilo Patron

‎02-21-2026 07:16 AM

Hi @suryakalam ,

 

Please see the following community discussion, its similar to your requirement:

Solved: Survey Frequency - Sent out when every 5th item is… - ServiceNow Community

 

If my response helped, please mark it as the accepted solution so others can benefit as well.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.