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need help to optimze glideagrregate script for survey trigger

suryakalam
Kilo Contributor

3 weeks ago

i want to trigger a customer satisfaction servey to every 5th incident caller,when every 5th softwre category incident get resolved,

0 Helpfuls
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7 REPLIES 7

Tanushree Maiti
Giga Sage

2 weeks ago

Hi @suryakalam 

 

Please refer this links, see if it helps you:

Solved: Survey Frequency - Sent out when every 5th item is... - ServiceNow Community

Configure a trigger condition for a survey • Zurich ServiceNow AI Platform Capabilities • Docs | Ser...

Send survey after every 5 closed incident? - ServiceNow Community

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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Ankur Bawiskar
Tera Patron

2 weeks ago

@suryakalam 

unless you share what you tried and where are you stuck, how we would know what's not working.

share those details

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

miftikhar20
Kilo Patron

2 weeks ago

Hi @suryakalam ,

 

Please see the following community discussion, its similar to your requirement:

Solved: Survey Frequency - Sent out when every 5th item is… - ServiceNow Community

 

If my response helped, please mark it as the accepted solution so others can benefit as well.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

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