Newbie to ServiceNow

jlane0918 · 4 weeks ago

I'm not sure if this is the right place. I am seeing ServiceNow as a must have in multiple places. I have no experience with it and want to learn more. I am interested in certifications but I believe the CSA one will be too much for a beginner.

Is anyone able to share some insight?

jlane0918 · 3 weeks ago

Ok so should I abandon the Associate Implementer? I see a "CSA learning path" on the home screen. should I focus on that?

Dr Atul G- LNG · 3 weeks ago

Hi @jlane0918

If you’ve already started the journey, don’t abandon it. Put it on hold for now, start with the CSA path and complete it first, and then return to the journey to gain more knowledge

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG · 3 weeks ago

Hi @jlane0918

CSA is the first and foremost course and certification in the ServiceNow journey. Yes, it’s important for anyone who wants to start in the ServiceNow ecosystem.

You can begin with the Admin journey, where you’ll go through multiple courses, including CSA, and gain knowledge about the platform. You can also refer to my channel, where you’ll find the Batch 17 playlist dedicated entirely to CSA."

https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=55f79b4...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nikhil Bajaj9 · 3 weeks ago

Hi @jlane0918 ,

Free resources:-

1) Developer.servicenow.com -> Learn (After creating a PDI)

2) Servicenow University - Welcome to Servicecnow, Welcome to Servicenow Micro certification, ServiceNow Admin fundamentals are good to start

3) Free Youtube Channels-

A. Learn and Grow by Atul Grover

B. LearnServiceNowwith Ravi

C. SaaswithServicenow

D. BasicoServiceNow

4) Servicenow product documentation- docs.servicenow.com

Starting point should be - SN GUI, User Management, List and Forms, Table Management, ITSM Modules- Incident, Problem, Change, Knowledge, Reprots, Dashbaords, Catalogs, Workflow, Flow Designer etc..then Client Side scripting, Server Side scripting (Business Rules, Script Includes etc), Ui Policy, Data Policy, Glide Ajax, and then Integration.

As a trainer my experience -- If you think you are not very disciplined in self learning then attending a proepr training will be better. In case of any further query, feel free to ping me.

Hope it will give clear picture. If yes, please mark my answer as- solution accepted.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj