Next Experience, Navigation, and Access ​Task Simulator task

[AustinSysAdmn76]

Hi Community

I seem not pass this instance. I have done as instructed but am not passing. What could it be that I am missing?  Thanks for the assistance.



Task Instructions:

1.	Navigate to the User Menu (select the System Administrator avatar in the top right corner).
2.	Select Impersonate user.
3.	Locate and select Platform User [platform.user].
4.	Complete the impersonation request by selecting the Impersonate user button.
5.	Select and pin the 'All' menu so it is always present as you walk through tasks. (Important Tip:  If you collapse your browser window or modify its sizing, the All menu may be hidden. Simply expand the browser for the pinned All menu to display again.)
6.	Navigate to Self-Service > Knowledge, explore the homepage.
7.	Favorite the Knowledge module in order to easily locate it again in the future.
8.	Ask yourself: what applications are available to you as the Platform User?

[Laveena-Agarwal]

Hi @AustinSysAdmn76 

By looking at the error in screenshot, you should try it again and-

1.Make sure you are doing all these steps by impersonating user to Platform User.

2.You need to pin "Knowledge" module under Self Service not other knowledge module.

3.Select and pin the 'All' menu so it is always present as you walk through tasks.

(Important Tip:  If you collapse your browser window or modify its sizing, the All menu may be hidden. Simply expand the browser for the pinned All menu to display again.)

If still it doesn't work, raise a case by clicking on "Help Center" .

[Dr Atul G- LNG]

Hi @AustinSysAdmn76 

1 point: impersonate a Platform user.

Pin up