not able to access the notifications on service now mobile agent app

[Shaik Ibrahim]

Unable to access details of incidents/notifications on the servicenow agent app on the mobile.
I do get the notification, but when clicking to open in servicenow agent on phone, it gives error "Update failed. Please try again at a later time".

[Dr Atul G- LNG]

Hi @Shaik Ibrahim 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859524

https://www.servicenow.com/community/mobile-apps-platform-forum/servicenow-agent-mobile-app-push-not...

[Shaik Ibrahim]

Hi Atul

small change in the question that, the user is getting notifications correctly . But when he is clicking on them to open , it gives error.

[Dr Atul G- LNG · Accepted solution]

It looks like this might be a device-specific issue.Try to reinstall the app

[Shaik Ibrahim]

It worked, re-installing the app.