not able to access the notifications on service now mobile agent app

Shaik Ibrahim · ‎06-18-2025

Unable to access details of incidents/notifications on the servicenow agent app on the mobile.
I do get the notification, but when clicking to open in servicenow agent on phone, it gives error "Update failed. Please try again at a later time".

Dr Atul G- LNG · ‎06-18-2025

It looks like this might be a device-specific issue.Try to reinstall the app

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎06-18-2025

Hi @Shaik Ibrahim

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859524

https://www.servicenow.com/community/mobile-apps-platform-forum/servicenow-agent-mobile-app-push-not...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Shaik Ibrahim · ‎06-18-2025

Hi Atul

small change in the question that, the user is getting notifications correctly . But when he is clicking on them to open , it gives error.

Dr Atul G- LNG · ‎06-18-2025

It looks like this might be a device-specific issue.Try to reinstall the app

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Shaik Ibrahim · ‎07-01-2025

It worked, re-installing the app.