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Is it possible to add breakdowns to text analytics?

MaharshiC
Tera Contributor

Hi,

I have created a text anaytics widget and then created a word cloud report out of it and it is working as expected. Now there is a requirement to apply breakdowns to the report but whenever I apply a breakdown it does not work and even when i check the scores in the indicator it does not show any value after applying the breakdown. What may be the possible reason? I have already selected the collect breakdown matrix and also checked that for those workflows values are there? Are there any limitation in using breakdowns/filters for work cloud using text analytics?

 

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@MaharshiC 

you might try to use manual breakdown

see if this helps

Can you create a breakdown off of a free text field? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader