Is it possible to add breakdowns to text analytics?
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‎07-01-2025 05:40 AM
Hi,
I have created a text anaytics widget and then created a word cloud report out of it and it is working as expected. Now there is a requirement to apply breakdowns to the report but whenever I apply a breakdown it does not work and even when i check the scores in the indicator it does not show any value after applying the breakdown. What may be the possible reason? I have already selected the collect breakdown matrix and also checked that for those workflows values are there? Are there any limitation in using breakdowns/filters for work cloud using text analytics?
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‎07-01-2025 06:21 AM
you might try to use manual breakdown
see if this helps
Can you create a breakdown off of a free text field?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader