Unable t update users field in scheduled email of report

vallabha180
Tera Contributor

3 weeks ago

Hi Team,

 

I am working on a scheduled email of report in ServiceNow and i am unable the users field

 

the filed appears read only/ not allowing to add or remove users even I have full admin access and report admin access also

 

vallabha180_0-1769509223152.png

 

 

Thanks,

Bharath.

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Brandon25
Tera Contributor

3 weeks ago - last edited 3 weeks ago

I am experiencing the same issue.

 

This is an issue with Zurich based off  the following KB article and ServiceNow is investigating.

 

Only the user specified in the 'Run as' field for a scheduled report can modify the Users, Groups, a... 

 

I tried changing myself to the 'run as' user and wasn't able to update the users field.  

 

I did set the run as to the person the created the report and impersonated them and was able to adjust the users.

 

Hope this helps.