Not able to add users in scheduled email of report

[vallabha180]

Hi Team,

I am working on a scheduled email of report in ServiceNow and i am unable the users field

the filed appears read only/ not allowing to add or remove users even I have full admin access and report admin access also

Thanks,

Bharath.

[vallabha180]

Yes, I am owning the report

[Chad Lovic]

Hi Bharath, bumping this as I also have the same issue. I have security admin privileges so not sure why this is the case

[Chad Lovic]

Bharath, I've found the fix. Review, or have your admin look at ACL titled: sysauto_report.user_list

Looks like there was an advanced condition added recently as seen below that is only allowing whoever created the scheduled report to update the field. Removing this condition or updating it to include the roles of who you'd like to edit that field will do the trick

answer = current.getValue("sys_created_by") == gs.getUserName() || current.isNewRecord();