Not Showing Custom App in ServiceNow Navigation Menu in Australia release

[AnushaY75520426]

Hi Everyone,

I am facing an issue, after I am creating custom application and adding few tables to it in my PDI ,I am not able to see the application in navigation menu. And still the scope is showing  with the application name I have created , but not the application. I have checked in Sytem Definition -> Application Menus , still is not showing the application. But in sys_scope.LIST the scope is there , but in scope record Application menu field is blank. Can someone help me with this. Thanks 

[Ankur Bawiskar]

@AnushaY75520426 

if you create application menu during app creation then only it will be present.

Try creating manually from Application Menus

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[AnushaY75520426]

No, then how should I map the created scope with the new application created in Application menu? 

By default the Application will create right when I create a new application in ServiceNow Studio.

[Tanushree Maiti]

Hi @AnushaY75520426 

1)Type cache.do in the  Application navigator and press Enter to clear the system cache.

   Then check the same.

2)As per KB: KB0011096 Cannot find an application record in the application menu module 

Validate this one:

Resolution

To view and reactivate an inactive application record:
1. Navigate to System Definition > Application Menu.
2. Locate the Active = true filter at the top of the list.
3. Click the X icon next to the Active = true filter to remove it. All application records, including inactive ones, will now be displayed.
4. Search for and open the desired application record.
5. Set the Active field to true.
6. Click Save to apply the change.

Also refer: KB0747639 User cannot see application due to active override in place 

3) If nothing works , Request for new instance.

[AnushaY75520426]

I have tried all the things you mentioned, but none is working. In Application Menu after removing active = true filter condition, still I am not finding the record