Not Showing Custom App in ServiceNow Navigation Menu in Australia release

[AnushaY75520426]

Hi Everyone,

I am facing an issue, after I am creating custom application and adding few tables to it in my PDI ,I am not able to see the application in navigation menu. And still the scope is showing  with the application name I have created , but not the application. I have checked in Sytem Definition -> Application Menus , still is not showing the application. But in sys_scope.LIST the scope is there , but in scope record Application menu field is blank. Can someone help me with this. Thanks 

[Ankur Bawiskar]

@AnushaY75520426 

you could have shared screenshot in your original question for clarity

but that's fine

if you are talking it's not showing here then did you clear instance cache using cache.do and then logout and login again?

[AnushaY75520426]

I have tried clearing cache.do  and log out and log in, still not finding the application from Application Navigator. But sys_app.list I am able to see the application

[Tanushree Maiti]

Hi @AnushaY75520426 

1)Type cache.do in the  Application navigator and press Enter to clear the system cache.

   Then check the same.

2)As per KB: KB0011096 Cannot find an application record in the application menu module 

Validate this one:

Resolution

To view and reactivate an inactive application record:
1. Navigate to System Definition > Application Menu.
2. Locate the Active = true filter at the top of the list.
3. Click the X icon next to the Active = true filter to remove it. All application records, including inactive ones, will now be displayed.
4. Search for and open the desired application record.
5. Set the Active field to true.
6. Click Save to apply the change.

Also refer: KB0747639 User cannot see application due to active override in place 

3) Also check if you have created module for your custom app.

4)If nothing works , Request for new instance.

[AnushaY75520426]

I have tried all the things you mentioned, but none is working. In Application Menu after removing active = true filter condition, still I am not finding the record

[AnushaY75520426]

I have figured this out. I have created Application Menu manually from ServiceNow Studio and created modules and added the Application and then I could see the Custom Application from Application Navigator.  When I worked with Yokohama Release, I was able to see directly in Application Navigator after creating from ServiceNow Studio. Its bit different in Australia Release. Thanks everyone for all your help