Now Assist Skill

[bhardwajm]

Hi Team,

Any skill or any way to create skill for ticket enrichment. Example when user types short desc or desc skill should suggest correct text using Gen AI concepts before ticket is submitted. 

[Aditya_hublikar]

Hello @bhardwajm ,

Yes you can . You just need to create new custom now assist skill, which can trigger at the time of submision .

you can refer this thread for new skill set creation guidence : 

https://www.servicenow.com/community/developer-blog/creating-a-custom-skill-with-now-assist-skill-ki...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya