PDI is stuck and is offiline

[NithyaDeviV]

This is Nithya. My PDI went offline during the maintenance. Can you please help to release it?

My email id: nithyadevi.vignesh@gmail.com

My PDI: dev313203

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Tanushree Maiti]

Hi @NithyaDeviV 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

As you know there is no support available for PDI.

[GlideFather]

ahoy @NithyaDeviV,

go through this article to see how to understand the PDI's states:

[GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc) 

Let me know if that helped