pdi login

HedouvilleJ
Kilo Contributor

yesterday

I am unable to access my Personal Developer Instance (PDI) because the phone number associated with my account for MFA verification is not mine. I believe it was entered incorrectly when the account was created.

I am requesting assistance to recover my account or update the MFA phone number so I can regain access.

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

6 hours ago

Hi @HedouvilleJ 

 

Quick suggestion: MFA is not required in PDI. If you are not using your current PDI, you can reset it. 

https://youtu.be/KL5PNDPeyeU?si=RvWiPH1Xw_b12DQ0

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Unboxing of PDI - In and Out (Developer.servicenow.com)
Unboxing of PDI - In and Out (Developer.servicenow.com)
youtu.be/KL5PNDPeyeU?si=RvWiPH1Xw_b12DQ0
ServiceNow offers free Personal Developer Instances (PDIs) on the Developer Site to users who want to develop applications or improve their skills on the Now Platform. PDIs provide members with a single sandbox environment to experiment with the Now Platform and build greater value for their ...
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Tanushree Maiti
Tera Patron

6 hours ago

Hi @HedouvilleJ 

 

MFA is not required for PDI. 

 

Try with 

1. Go to the Developer Site, log in, navigate to "Manage instance" and select "Reset admin password" to generate new credentials.

Install the MFA and provide the details again.

 

OR

2. Copy the URL and paste it in another tab with suffix /login.do 
example : https://<your_instance_name>/login.do

 

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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