Welcome to ServiceNow Simulator Stuck on Terminated (0 instances remaining)

[InapakollaSiva]

"Hi, I am currently stuck on Task 4 of the 'Micro-Certification - Welcome to ServiceNow (Zurich)' course. My simulator instance status is showing as 'Terminated' with 0 instances remaining.

I have tried unenrolling and re-enrolling in the course multiple times, but the 'Request Lab Instance' button remains greyed out and will not open. Could an administrator please reset my simulator allocation or provision a new lab instance for me? Thank you!"

[Dr Atul G- LNG]

HHi @InapakollaSiva 

There appears to be an issue with lab instance. Since your lab instance has already been terminated, there is very little that can be done from your side.

I recommend logging a case through Now Learning under the Help Center. The support team will be able to review the issue and guide you on the available options.

[Tanushree Maiti]

Hi @InapakollaSiva 

• You are likely allowed a maximum of 2 running instances across all courses.
• Terminate Other Instances: Go to your Now Learning Dashboard and terminate any active lab instances for other courses that you are not actively focusing on to free up the slot
• Once a lab instance is marked as Terminated, it cannot be restored or reactivated. Any data or configurations stored in that instance are no longer accessible.
• To continue with the course, you’ll need to request a new lab instance and proceed using the newly created environment.

If it is you lab instance in Servicenow University and if you are unable to find in which other 2 course - you already requested lab instance, You can take Now learning support help.

Raise a case to Now Learning support.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

[Srikanth_9]

Hi @InapakollaSiva,

ServiceNow will allow to use 2 lab instances for the entire courses. 

Check if you have already an instance is opened for any other course. If so, terminate the instance and so that you will get a new lab instance. 

If you are unable get to know, raise a case in the Help Center.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.