Playbook template

swathipalle
Tera Contributor

Friday

Hi friends,
I’m currently learning CSM and trying to create Playbooks. As per the guidance I received earlier, there should be a Playbook Template option, but I’m unable to find it. Could anyone please guide me on where to locate the Playbook option in ServiceNow?

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Syed14
Mega Guru

yesterday - last edited yesterday

Have you installed the necessary plugins?

See this document : https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/customer-serv... 

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