Prior Company Email

[Terri_E]

I recently changed employers and would like to access my training history from my old employer; however, I no longer have access to the email address.  I created this new account with my new employer email address and attempted to add my old email to this account, but I cannot access it to retrieve a code.  Any ideas?

[Paul Curwen]

Just login to NowLearning and raise a Support call (Click Help Center on the menu top left), they will assist.  There is also a good guide on this here: 

https://snprotips.com/blog/2024/how-to-merge-personal-amp-company-servicenow-accounts

[Terri_E]

Hi - thanks for the response.  That's part of the issue, I'm unable to raise a Support call.  I land on a page that says only authorized email addresses can login, and it give me some links/options.  I would love to click on the link to update the email address on my existing ServiceNow ID, however, I can't access that email account anymore, so not sure how I'm supposed to resolve this, if I cannot reach support

Sorry, you can't login with this ServiceNow ID

To protect your data, only ServiceNow IDs with authorized email addresses can be used to log in. To access Now Support, you can do any of the following:

• Log in with a different ID
  Use a different ServiceNow ID to log into Now Support.
• Refer to this KB if you are unable to login to Idea Portal
  Idea portal is now available to authorized Now Support users only
• Update the email address on your existing ServiceNow ID
  Use the same email address as your existing Now Support user account.