How to create Catlog Items
Catalogs create with category, catalog, with showing service portal, groups, variables and variables sets, fields etc. i want to create one form and in that form all fields
Forum Posts
Not able to Update Playbook in
Hi Team, getting below error while trying to open a playbook in draft status , user have admin access.
RITM is not getting approved even the inbound email action got processed
When I try to approve the RITM through email, the Inbound Email Action is being processed successfully, but the RITM approval state is not changing to “Approved” and remains in “Requested” state.We are using the OOB Inbound Email Action “Update Appro...
Resolved! VIP Tag Not Displaying for "Owned By" Field on CMDB CI Record when user is VIP
Hi,Hi Community,I am trying to display the VIP tag for the Owned By field on the cmdb_ci table, similar to how the VIP indicator is displayed for the Caller field on the Incident table.function onChange(control, oldValue, newValue, isLoading, isTempl...
How can I add a hyperlink to a catalog item in the ESC portal so that it appears as a clickable link
I wanted to add a clickable link of a catalog item in between as shown in the attachment.is it possible to add, if yes, steps for the configuration.
Regarding the Event Mangement Module
Hello Everyone ,I am looking to learn Servicenow Event Management from the Fundamentals and would really appreciate the guidance from experienced community members :-I am particularly Interested in understanding :-Event management Architecture and ...
Resolved! Remove Encryption option for ASG (Austria, switzerland, germany) users.
Hi Everyone, As per requirement, we need to remove the encryption option for users belonging to ASG countries. The objective is to improve document accessibility and ensure that downstream teams can review and process the required documentation witho...
PDI is showing Offline in the Developer portal
Hi everyone,My ServiceNow PDI is showing Offline in the Developer portal, as shown in the attached screenshot.I have tried clicking the Refresh button, but the status is still showing Offline.Could someone please guide me on how to bring the PDI back...
Separate Formatting for Comment Templates and Email Templates
Hi everyone,We are facing an issue with the recently updated email templates.The templates display correctly in the Comments section, but when they are used to generate email messages, the formatting is different from the original business-approved d...
Clarification on the Impact of Enabling Global Variables for RITM Data Export
I created a report based on the sc_task table that includes variables from the related RITM. The report displays the data correctly, but when exported to Excel, the RITM variable values appear blank. After setting the variables’ Global attribute to T...
Resolved! Instance Offline: Recovery may take long. You can wait, or release it now to request a new one.
Is the system having issues again? Unscheduled maitanence?Alert level: warning.We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes502 Bad Gateway first this happend hours ago as I am working a...
Unable to Add Field via Configure Form Layout
Hi All,I’m trying to add a field to the Incident form, but I’m unable to do so through Configure Form Layout. I’ve already attempted the available options, but the field still doesn’t appear. Please see the screenshots below for reference, and kindly...
ATF
Hello everyone While executing an ATF test in ServiceNow Workspace, I am encountering an issue where the test gets stuck during execution and the browser displays a "Pages Unresponsive" popup.Please help me on this Thanks
Cad Exam Prep
Hi all,On the ServiceNow University platform, is going through the Scripting Fundamentals and Application Development Fundamentals module (found in the Professional Application Developer path) in depth and doing the lab exercises sufficient preparati...
Servicenow connecté à microsoft copilot
Bonjour la communauté ServiceNow,Je sollicite votre expertise afin de m'accompagner dans la mise en place d'un agent basé sur Microsoft Copilot capable de créer automatiquement des incidents et des tâches dans ServiceNow.Pourriez-vous m'indiquer :Les...
