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Forum Posts

Unable to validate the task

View a list of incidents and personalize the list, as well as update some fields using the List Editor. Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at the top of the lis...

leenabaruah by Kilo Contributor
  • 138 Views
  • 1 replies
  • 0 helpfuls

Plugin Expiry & Update Tracking

A scheduled job is required to identify plugins that have expired or have updates available. The system should trigger a notification containing the relevant plugin details whenever an expiry or update is detected

sidharthaa by Giga Contributor
  • 154 Views
  • 1 replies
  • 0 helpfuls

Resolved! Regarding the reference fields

Hello,The reference fields in the native view has info icon button which upon clicking gives the open record and we can open the record, now for the same reference field in workspace i cannot see the info icon button, how can i configure that in work...

shreya_3009 by ServiceNow Employee
  • 1140 Views
  • 13 replies
  • 0 helpfuls

Resolved! How to develop using RITM without using AppEngine

Hi,I want to create an application based on RITM.Until now, we have been developing using App Engine, but this time we need to re-implement the services within the ITSM package(RITM)  without using App Engine. Do you have any suggestions for implemen...

Mi1 by Tera Contributor
  • 2043 Views
  • 19 replies
  • 10 helpfuls

Resolved! Automation Scope in ServiceNow Administration

Hi Team,Give me any ideas (Pointwise) of Automation Scope in ServiceNow Administration. Normally we are getting tickets related to Incident Management, Problem Management, Change Management, Service Request Management (SRM) (RITM's, Workflow related)...

Resolved! Regarding population of due date

Hello,I have a requirement where when a catalog item is submitted it is stored as a request in a table.So we have a variable named due date where it stores the date when the request is created.But now i have a requirement that due date should be popu...

shreya_3009 by ServiceNow Employee
  • 747 Views
  • 5 replies
  • 0 helpfuls

Record Producr on Policy Exception Table

Hello Team,We have a requirement to create a new Record Producer that will generate records in the Policy Exception table. This new Record Producer will be managed by a different team. Although a Record Producer already exists for the same table and ...