Hello all, we are integrating our ServiceNow virtual agent with Microsoft share point.We have installed the spoke and connection is done.Our use case is when user types in any file name example “Leave policy “ in virtual agent chat , the virtual agen...
Hi Devs,Under the CSDM Data Foundation Dashboard, we can see missing relationships by going to Crawl tab > table named CSDM Foundation Indicators; it also gives a link to the KB showing how to remediate the issue by creating a relationship.https://su...
1. What is a Change in ServiceNow?A Change is any addition, modification, or removal of IT services, systems, or infrastructure that could impact the business.Managed through Change Management in ServiceNow.Helps ensure changes are planned, approved,...
1. CRB – Change Review Board / Change Review Board MeetingCRB stands for Change Review Board (sometimes also called CAB – Change Advisory Board).It is a group of stakeholders who review, approve, and prioritize changes in IT.CRB meetings ensure that ...
Is it possible to apply colour-coding to records within related lists within Workspaces? For example, I have Application A with a related tab that displays records from Application B. In some cases, this list can contain hundreds of records, making...
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Hi Team, We have to change for employee center portal drop-down option colour or text colour to veiw clearly to the customers visibilty. Could you please guide me how to change only for EC portal? Attched screenshots for your reference. Thanks,Saikri...
Is there a way to ensure that all sections of a form are expanded by default when it loads( workspace) , regardless of whether those sections were previously minimised on other records?
When i click on the lab instance, instead of opening/ showing page instance status is showing launching. I waited for min 20 minute, but same result is showing.
Hi Experts, I am using a source-2-pay workspace, and I see over there that an OOTB 'discuss' button is there on my Finance Case record. It's not a UI Action. I want to hide that button. How do I do that? Edit: I tried the below steps and it worked: T...
I have created a scoped app in which I have added 2 fields, approval and approval_history to make use of "Ask for Approval" activity, which is working perfectly fine.However, when I am adding the group approval it is creating just 1 entry per user in...
Risk Assessment in Change ManagementWhen managing change requests in ServiceNow, assessing risk is a critical step to ensure changes are implemented safely and effectively. ServiceNow provides two primary methods for calculating the risk of a change:...
Step 1: Log in to ServiceNowOpen your ServiceNow instance in a browser.Enter your credentials and log in.Step 2: Navigate to KnowledgeIn the left-hand Application Navigator, type Knowledge.Click Knowledge → Articles → Create New.Step 3: Select Knowle...
Build My First App Engine Studio ApplicationI am walking through the steps of My First App Engine Studio and I am at the point where I am setting up my trigger and It says to choose "submission date"? But I don't see that anywhere in the documentatio...
I am new to ServiceNow and would like to strengthen my development skills. Could you please guide me on how I can access scenario‑based questions and additional practice materials?
