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Resolved! job oppurtunity

Hello ServiceNow Community,I am currently working as a Senior Support Engineer and have hands-on experience with ServiceNow-related operations, incident management, troubleshooting, and process improvement. I also hold both CSA and CAD certifications...

Anupmak by • Mega Expert
  • 1569 Views
  • 7 replies
  • 0 helpfuls

Now Assist Skill

Hi Team, Any skill or any way to create skill for ticket enrichment. Example when user types short desc or desc skill should suggest correct text using Gen AI concepts before ticket is submitted.  

bhardwajm by • Tera Contributor
  • 503 Views
  • 1 replies
  • 0 helpfuls

Webex Contact Center within ServiceNow

Hello All,we are working on integrating webex contact center with servicenow instance via the plugin Cisco Webex Contact Center CTI Connector(x_caci_crm_wxcc). The documentation mentions, that every inbound and outbound call will generate an interact...