problem task , In this i need business duration calculation based on created and closed ,

[Priya435678]

i tried manny scripts nothing working in BR OR override , i checked for schedules too and timezone , whaT I NEED TO DO

[glideFather]

Hi @Priya435678,

it seems that your post is not complete, could you possibly review and eventually edit your question? it's not clear what you want to achieve...

[Ankur Bawiskar]

@Priya435678 

refer OOTB BR "mark_resolved" on incident table and create BR similar to that on your Problem Task table

that OOTB BR populates the Business Duration and Calendar Duration when INC is Resolved/Closed

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Priya435678]

I tried using these script but its shwoing empty

[Ankur Bawiskar]

@Priya435678 

it means you are doing something wrong.

the OOTB BR does work fine

Check the field names you are using are correct, debug by adding logs