Query on response template

[PoojithaHasthi]

I created a response template, but it is showing backend values but i need the frontend (display) values. What should be done to show the frontend values?

[Ankur Bawiskar · Accepted solution]

@PoojithaHasthi 

it worked fine for me

Seems somebody did some config changes to that choice list for State for incident table

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

HI @PoojithaHasthi 

Is it still open? please check something might have changed with the state value or label. Please check that.

[PoojithaHasthi]

Hi @Dr Atul G- LNG ,
Some glitch happened earlier so it doesn't work for that record. It is working for all other records.

[Dr Atul G- LNG]

Perfect, you resolved it. Please close the thread. @PoojithaHasthi