Query on response template

PoojithaHasthi
Mega Contributor

I created a response template, but it is showing backend values but i need the frontend (display) values. What should be done to show the frontend values?

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1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@PoojithaHasthi 

it worked fine for me

Seems somebody did some config changes to that choice list for State for incident table

AnkurBawiskar_0-1771408765509.png

 

AnkurBawiskar_1-1771408785954.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron

@PoojithaHasthi 

it worked fine for me

Seems somebody did some config changes to that choice list for State for incident table

AnkurBawiskar_0-1771408765509.png

 

AnkurBawiskar_1-1771408785954.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron

HI @PoojithaHasthi 

Is it still open? please check something might have changed with the state value or label. Please check that.

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Hi @Dr Atul G- LNG ,
Some glitch happened earlier so it doesn't work for that record. It is working for all other records.