Question about Announcements widget

[JackieZhang]

Does anyone know where is code for the pop message on the top for announcements ? I want to add the line break to it.

[Dr Atul G- LNG]

Hi @JackieZhang 

If it is a portal then 

[JackieZhang]

actually I already change the code for OOTB announcements widget and let it can accept line break.  But the pop message on the top of portal, I can't find where is the code is？

[GlideFather]

@JackieZhang 

please navigate to this (change your URL):

https://yourinstance.service-now.com/announcement_list.do?sysparm_query=active%3Dtrue&sysparm_view= 

And review whether there are any records, and if so you can deactivate it or adjust start/end date to get rid of it...

EDIT: eventually check for onLoad catalog client script showing the text by addInfoMessage(); 

[Dr Atul G- LNG]

Hi @JackieZhang 

As I mentioned earlier, line breaks are not supported in the portal-level announcement banner as you highlighted.
All the text will appear in a single line, and any line wrapping will depend on the browser screen size, not actual line break formatting.

[GlideFather]

Hi @JackieZhang 

for announcements, type as following:

• UX Banner Announcement
  • Backend
• Service Portal > Announcement
  • Portal / EC